Computing Services
Helpdesk
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What is Helpdesk?
The Haas Computing Services Service Request System, "Helpdesk" is a way to submit and track requests for services from:
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***Please note*** Before submitting your request, please consult each department's "How do I" page to see if your question is answered. |
Helpdesk is available to Haas students, faculty, and staff:
- On the Web at http://helpdesk.haas.berkeley.edu (your NT username and password is required)
- By e-mail at helpdesk@haas.berkeley.edu
- By phone at (510) 642-0434 or toll free at (866) 642-0434
If you feel that you need to submit a service request, simply login to Helpdesk (your NT username and password is required), select the "Enter Request" link, and fill out the online form.
The Helpdesk staff will review the request, assign a priority to it, assign it to a staff member, and notify you of the assignment and the problem's status within 24 hours. The assigned staff person will contact you within one working day.
What other services are available from Helpdesk?
In addition to handling service requests, Helpdesk allows customers to perform certain services on their own also. The following are services that customers can perform immediately after they login to Helpdesk:
- Activation/Deactivation of Haas email forwarding
- Activation/Deactivation of Haas email vacation messages
- Disk quota usage checking
When can I use Helpdesk?
- Phone: 8am to 5:00pm, Monday through Friday
- E-mail or On-line System: Requests taken 24 hours a day, 7 days a week
What information does Helpdesk need from me?
You must have your NT username and password in order to login to Helpdesk.
Helpdesk tracks customer information, including name and email address. If the information we have for you is incomplete, you will be asked to update it when you attempt to submit a job.
For offline (including email) requests, try to have the following information available:
- Your name
- Room number
- Phone number
- E-mail address
- NT username
For both online and offline requests, you should have as precise a description of the problem as you can give: the type of computer, what operating system it uses, when the problem occurs, and the exact error message, if any.
This information will be entered into Helpdesk, along with the date of your request.
last update April 20, 2007 -kv
