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Enterprise Computing & Service Management (ECSM)

How Do I?

Tutorial Videos :

ECSM is proud to provide tutorial and workshop videos for the applications you use the most; such as MS Outlook and Excel. These videos include step-by-step illustrations with full captioning to maximize the efficiency of your busy work schedule.

Videos are available wherever you see the logo. Just click on the logo and your video will start. These videos require Real Media Player.


To contact the Help Desk, click here or call (510) 642-0434, or toll free at (866) 642-0434

Accounts and Passwords Before Leaving Haas bSpace Campus Groups Computer Repair Computer Security E-mail Excel 2007 Regression Charting Issue (Temporary work around solution) Faculty and Staff Google Apps Haas Class Videos Local and Remote Access Mailing Lists Microsoft Software Multimedia Applications Outlook Calendar Migration Personal Websites Printing Quotas Reservations-Rooms & Equipment (EMS System) Service Applications (think-cell, Microsoft Software, Bidding on MBA Courses, Non-Haas Student MBA Course Requests, Bloomberg) Smartphones & Mobile Devices Study.Net Technical References and Manuals Wireless Access (AirBears)

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Most of the following links go to PDF documents. Download Adobe Acrobat Reader, which reads PDF files, if your computer does not have this already installed.

Accounts and Passwords

Activate My CalNet ID?

Change my Calnet Passphrase?

Get a Haas Computing Account?

Get a Haas E-mail Account?

Create a Good Password

Go to Change my Haas Password

Get a Haas Research Computing Account?

Change My Haas Computing Password?

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Before Leaving Haas

Backup my Haas Mail Before my Haas Email Account Expires?

Clear the AutoComplete Cache in Outlook?

 

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bSpace

Faculty   Setup my bSpace Course Site? Associate a Course Enrollment Roster After a Course Site Haas Been Created?

Students   Login to bSpace and Gain Temporary Access to bSpace Course Sites?

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Campus Groups

 

• Use Campus Groups?
• Use the Campus Groups Club Calendar?
  
• Edit a Campus Groups Club Website?
  
• Manage my Campus Groups Club Site?
  

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Computer Repair

 

• Find Data Recovery Services in the Berkeley Area?
• Find out if I Can Upgrade my Computer to Windows 7?

 

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Computer Security

 

• Prevent my Computer from Getting Infected or Compromised?
• How and why should I avoid Using Peer to Peer Networks?
• Set up Security Screen Saver?
• Backup my Workstation?
• Install and Use an SSH Client?
• Transfer Files to and from the Bear Research Server?
• Create a Good Password?

 

E-mail

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Exchange

 

• Forward Haas Exchange e-mail?
  (Haas Exchange Mail Forwarding Tool)
  

Outlook 2007/2010   Automatically Configure Outlook 2007/2010 for Exchange? Manually Configure Outlook 2007/2010 for Exchange? Check my Mail Quota Usage on Outlook Exchange? Recover Purged Items from the Deleted Items Folder? Set up a Vacation Message in Outlook Exchange? Share a Calendar in Outlook? Search my Folders for Messages? Create a Filter in Outlook 2007? Change my Haas Domain Password through Outlook? Configure Outlook 2007 to Search the Calnet Directory?	Webmail   Configure Outlook Web Access the First Time I Login? Check my Mail Quota Through Outlook Web Access? Set up a Vacation Message through Outlook Web Access? Perform Searches in Outlook Web Access? Change my Haas Domain Password Through Outlook Web Access?     Office 2011/2008 (Macs)   Configure my Haas Exchange Email on Mac Outlook 2011? Back-up and Import my Haas Email on Outlook 2011? Configure my Haas Exchange Account on Entourage? View a Shared Calendar on Entourage?     MacMail v.2   Configure my Haas Exchange Account on MacMail v.2?
Smart Phones & Mobile Devices   Configure my Haas Exchange Account on my iPad? Configure my Haas Exchange Account on my iPhone 4? Configure my Apple iPhone 3G for Haas Exchange Email? Configure my Windows Mobile 6.x for Haas Exchange Email? Configure my Haas Exchnage Account on my iPad?	Outlook (IMAP)   Configure Outlook 2007 with IMAP Settings? Set up Outlook 2003 with IMAP Settings? Create a Sent-Mail Filter for my Outlook IMAP Account ? Configure Outlook 2003 to Search the Haas LDAP Directory? Configure Outlook 2003 to Search the Calnet Directory?
Before Leaving Haas   Configure Outlook to use my Haas Alumni Network Forwarding Address? Backup my Haas Mail Before my Haas Email Account Expires? Import my Haas Email from a .PST File Backup? Clear the AutoComplete Cache in Outlook?

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Faculty and Staff

 

Computer Issues     Enable Presentation Mode on the Lectern Computers? Install Mathematica Fonts for Exceed Version 8 Use Exceed for Unix XWindows Connectivity? Purchase a Laptop or Workstation

Telecommunications Current PBX phones available   Avaya 9404 Digital Telephone (Video Tutorial) Avaya 9408 Digital Telephone (Video Tutorial) Avaya PBX Standard Features

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Google Apps

 

Google Apps Questions & Answers Configure my Google Apps MBA Gmail on Mac Outlook 2011?

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Haas Class Videos

 

• View Haas Class Videos?
• Publish a Video at Haas?
• Publish a Video at Haas- Short Version?
• Upload a Flash Video on bSpace?
• Embed a Flash Video on bSpace?

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Local and Remote Access

 

Note: Remote Access is not the same as Internet Access. You need an Internet Service Provider (ie: Comcast or ATT) in order to do remote access from home or another location. HCS does not provide Internet Service for students, faculty or staff. Local Access refers to a computer connected at the Haas network.



Local   Map a Haas Network Drive? Dock my Laptop at Haas, Win2000 and XP?	Mac Computers   Map a Haas Network Drive on a Mac?
Remote   Connect to Haas Terminal Services? Install and Use the Cisco Virtual Private Network for the Berkeley Campus? SHIPS (service discontinued as of December 2008)	Other MBA Laptop Computer Requirement

 

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Mailing Lists

Calmail Mailing Lists   For List Owners and Administrators: Request a new list? Create a Calmail Account? Create a Calmail Mailing List?

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Multimedia

 

• Create a Podcast?
• Scan text?
• Scan images?
• Create a PDF File?
• Make sound files with Sound Forge?
• Download pictures from Haas Media Services digital cameras?
• Prepare graphics for the web?
• Convert VHS Tapes to AVI?
• Edit AVI files in Adobe Premiere?
• Convert AVI files to RealMedia?

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Outlook Calendar Migration

 

• Verify my Haas Outlook/Exchange Default Calendar Permissions?
• Verify my Haas Outlook/Exchange Default Calendar Permissions on my Mac?
• Configure Permissions to Give Someone Access to my Calendar?
  
• Migrate Calagenda to Outlook?
• Block Out my Calaenda After Migration?
• Use the Scheduling Assistant and View Other People's Free/Busy Time?
• Organize and Work With my Daily Tasks?
• Use the Outlook 2007 Calendar?
• View Microsoft's Outlook 2007 Help?
  
  

 

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Personal Websites

 

I:\ Drive

 

• How do I Access and Update my Haas Personal Website?

 

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Printing

Windows OS   Change Network Copier Codes? Check my Print Credit Balance or Add more Money to my Account? Add a network printer in Windows Vista and Windows 7? Add the Faculty F582_CopierX4127 Printer in Windows 7? Add network printer in XP? Remove a network printer Windows Vista and Windows 7? Reconnect a Mapped Printer on a Laptop after Shutdown? Print a Transparency at Haas?

Mac OS   Add a Haas Network Printer on my Mac with Lion? Change my Haas Password and add it to my Lion Mac's Keychain? Add a network printer on my Mac with Leopard?

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Quotas

 

• View and Manage my Disk and E-mail In-box Quotas
• Manage my Profile Quota?

 

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Reservations- Rooms & Equipment (EMS System)

 

• Log in to the Haas Event and Space Management System (EMS)?
• Use the Event and Space Management System at Haas?

 

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Service Applications

 

Note: Most ECSM service applications for the web are designed to run on Internet Explorer (IE) on version 8.0+ using default settings.

 

General Apps Download and Obtain a license for think-cell? Bid on MBA Courses using Registrar On-Line? Request a seat in an MBA Elective? Non-Haas Graduate Students Use the Bloomberg terminal? Connect to Haas Terminal Services?

Microsoft Dreamspark Software (Formerly MSDN Academic Alliance) Login to Download Microsoft Software? Obtain a License for Windows 7 Professional or Other Microsoft Sofware? Activate my Windows 7 License? Download & get a Microsoft Office License for PC or Mac? (Need Calnet ID)

 

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Smartphones & Mobile Devices

 

• Reserve Rooms on the Haas EMS System via my Mobile Device?
• Configure my Haas Exchange Account on my iPhone 4?
• Configure my Apple iPhone 3G for Haas Exchange Email?
• Configure my Windows Mobile 6.x for Haas Exchange Email?
• Configure my Haas Exchange Account on my iPad?

 

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Study.Net

 

Study.Net is an online provider of copyrighted course reading materials.

Haas MBA Students

• Login to Study.net and Gain Access to Course Reading Materials?
  

 

Haas EWMBA Students

• Log in to Study.net and Gain Access to Course Reading Materials?
  

 

Non-Haas Degree Students, MFEs, and Undergraduates

• Login to Study.net and Gain Access to Course Reading Materials?
  
  

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Wireless Access (AirBears)

 

• Fix AirBears authentication for the iPhone, iPad, or iPod Touch?
• Evaluate the Quality of my Wireless Connection?
• Configure My Laptop for Wireless Ethernet Access? aka AirBearsXP or AirBears NT/2000
• Get an Airbears Guest Account

Last update Jan 31, 2013, pam-c