Enterprise Computing & Service Management (ECSM)
Help Desk
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What is the Help Desk?
The Haas ECSM Request System, "Help Desk" is a way to submit and track requests for services from:
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***Please note*** Before submitting your request, please consult each department's "How do I" page to see if your question is answered. |
Help Desk is available to Haas students, faculty, and staff:
- By e-mail at helpdesk@haas.berkeley.edu
- By phone at 510-642-0434 or toll free at (866) 642-0434
If you need to submit a service request, simply email your request to helpdesk@haas.berkeley.edu, or call our help desk at one of the numbers above.
The Help Desk staff will review the request, assign a priority to it, assign
it to a staff member, and notify you of the assignment and the problem's status
within 24 hours. Once the request is assigned, an ECSM staff member assigned to your request will contact you within one working
day. However, please note that Help Desk requests submitted after hours will not be assigned until the next business day. Requests submitted during the weekend will be assigned to staff the following Monday- or Tuesday if that Monday is a holiday.
When can I use the Help Desk?
Our Hours of Operation are the following:
- Phone: 8am to 5:00pm, Monday through Friday
- E-mail: Requests taken 24 hours a day, 7 days a
week
Please note that Help Desk requests submitted after hours will not be assigned until the next business day. Requests submitted during the weekend will be assigned to staff the following Monday- or Tuesday if that Monday is a holiday.
What information does Help Desk need from me?
The Help Desk tracks customer information, including name and email address. But we may not have complete contact information for you, so please have the following information available or send it in when submitting a Help Desk request via email:
- Your name
- Room number
- Phone number --where Haas staff can reach you if they have any updates or questions
- E-mail address --current email address to send you updates or ask for more information
- Haas username --the same username you use when logging in to
Haas Webmail
You should be as precise
as possible, describe the problem, when it occurs, the type of computer and operating
system you are using, and the exact error message-- if any.
This information will be entered into the Help Desk system, along with the date of your
request.
last update 2-28-12, pam-c
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